.UK Domain Name Registration Terms and Conditions for FIRSTM
Note. Most of our domain names are held for own own internal use. However we are required by Nominet to provide this information for those few cases where our Tag supports third parties.
How to contact us
56 Horse Street
Chipping Sodbury, Bristol BS37 6DB
Email: info "'at'" sums.co.uk
Note. We do not register new domains for third parties, and we never charge fees, but these are our compliance details, as required by Nominet. If you are a third party with a domain name on the FIRSTM tag then this is the information you are entitled to:
Please contact us about issues relating to your domain names at any time. We aim to respond to your contact within one business day and aim to resolve any issues you have within three business days.
To register a domain name - no longer available
Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (for example phishing scams, spam emails etc), please contact us as above with as much detail about the abuse. We will investigate your complaint as soon as possible.
If you wish to make a complaint about a service you have received, please contact us as above including as much detail from the issue as possible. We will acknowledge your complaint within one business day and aim to resolve any issues within three business days.
If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here
Nominet’s Terms and ConditionsWhen registering a domain name with us (which no third party now can) you agreed also to Nominet’s domain name registration Terms and Conditions: http://www.nominet.org.uk/go/terms
Renewing and transferring domain names
As we have few remaining customers we will automatically renew or transfer your domain at no cost. It is your (the registrant) responsibility to make sure contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect.
If you do not wish to renew a domain please contact us and let us know.
All domains will be auto renewed 30 days in advance of the domain name expiring.
Expiring domain names
If you ask us to allow your domain to expire, after 30 days your domain will be suspended and will go into a 90 day grace period. During this you can still renew your domain name at our cost. After 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar.
In renewing this domain(s) you are agreeing to the registrars and the registries terms and conditions. As Registrar our terms and conditions for domains are as above.